Terms of Service
Last updated: September 18, 2026
1. About These Terms
These Terms of Service govern your use of the website, AI receptionist, and related services provided by The PeakLevel ("we," "us," or "our"). By signing up or using any of our services, you agree to these terms.
2. What We Provide
The PeakLevel builds, hosts, and manages professional websites and an AI receptionist that answers calls and texts for home service businesses. We handle the setup, updates, and ongoing maintenance so you can focus on your work.
3. Setup & Monthly Fees
Each plan has a one-time setup fee and a monthly fee as shown on our pricing page. The first month is free. Fees are billed monthly and may be cancelled at any time. There are no long-term contracts.
4. Your Responsibilities
You agree to provide accurate business information, respond to our requests in a timely manner so we can build and maintain your site, and use the service lawfully. You are responsible for the content you ask us to publish and for any claims you make about your services.
5. AI Receptionist
Our AI receptionist handles incoming calls and text messages to capture leads and help book appointments. While we work to make it accurate and reliable, AI may occasionally misunderstand or misstate information. You should review bookings and follow up with customers as needed.
6. Refunds
We offer a 30-day money-back guarantee, no questions asked. If you're not satisfied, contact us within 30 days of your start date for a full refund of your setup fee.
7. Cancellation
You can cancel your plan at any time. Cancellation takes effect at the end of your current billing cycle. No further charges will be made after cancellation.
8. Limitation of Liability
The PeakLevel is not liable for missed calls, lost leads, lost revenue, or any indirect damages arising from the use of our services. Our total liability is limited to the fees you paid us in the three months preceding the claim.
9. Changes to These Terms
We may update these terms from time to time. We'll notify you of material changes by email or through your dashboard. Continued use after changes go live means you accept the updated terms.
10. Contact
Questions about these terms? Email us at info@thepeaklevel.com.