Privacy Policy
Last updated: September 18, 2026
1. Who We Are
The PeakLevel provides done-for-you websites and an AI receptionist for HVAC contractors. This policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We collect the business details you give us to build and manage your website (business name, services, contact info, logo, and photos), your billing information, and the messages and call data your AI receptionist handles on your behalf. We also collect basic analytics about how your website performs.
3. How We Use Information
We use your information to build and host your website, run and improve the AI receptionist, process payments, provide support, and send you service-related updates. We do not sell your information to anyone.
4. Your Customers' Information
When your AI receptionist answers a call or text, it may collect the caller's name, phone number, and booking details. This information is used to capture leads and schedule appointments for your business. You are responsible for handling that customer information in line with applicable laws.
5. Data Storage & Security
We store data with trusted, secure providers and use reasonable safeguards to protect it. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
6. Third-Party Services
We use third-party tools for hosting, payments, phone and text messaging, and analytics. These providers have their own privacy policies and process data only as needed to deliver their services to us.
7. Data Retention
We keep your information for as long as your account is active and for a reasonable period afterward to handle refunds, disputes, and legal obligations. You can ask us to delete your data when you close your account.
8. Your Rights
You can ask to see, correct, or delete the information we hold about you. To make a request, email us at the address below. We will respond within 30 days.
9. Changes to This Policy
We may update this policy from time to time. We'll notify you of material changes by email or through your dashboard. Continued use after changes go live means you accept the updated policy.
10. Contact
Questions about this policy? Email us at info@thepeaklevel.com.